TL 9000 Consultants
TL 9000 Certification
TL 9000 certification denotes conformance to a telecommunications-specific set of requirements based on ISO 9000 and was developed by the Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum). TL 9000 raises the bar on ISO 9001:2008 with an increased emphasis on quality system requirements for the design, development, production, delivery, installation, and maintenance of telecommunication products and services. In addition, TL 9000 is the only quality standard that requires metrics to be collected so that a company can benchmark its performance for improvement.
What is TL 9000
Globalization of the telecommunications industry is driving the need to apply a common set of quality requirements throughout the supply chain. TL 9000 addresses this need and is synonymous with reduced costs, improved performance and enhanced customer/ supplier relationships.
Representatives from major stakeholders decided that only by defining specific quality needs and setting clear goals and objectives could the telecommunications industry promote a culture for continual improvement.
TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance.
TL 9000 is only relevant to those organizations currently engaged in work within the telecommunications industry and who want to implement a certified management system with international recognition.
TL 9000 training
Only two training firms have been authorized by the QuEST Forum to provide the TL 9000 QSR and QSM training programs: EXCEL Partnership, Inc. and STAT-A-MATRIX/The Sam Group. In addition, the TL 9000 training course materials being used by these trainers are the only materials sanctioned by the QuEST Forum.
The courses will consist of a TL 9000 teaching lecture, coupled with case studies and workshops to allow participants to practice using the TL 9000 requirements and metrics. Proper understanding of the metrics and their application is so important to successful implementation of TL 9000 that all training--including auditor and implementation--will make reference to the metrics.
The QuEST Forum has no plans currently to monitor or accredit TL 9000 consulting services. Only the training courses will be authorized.
TL 9000 Consultants by State